General terms of sale and cancellation policy:

  • Before 30 days: no fees
  • From 30 to 1 day: 30% (amount of the deposit)
  • From 1 day to no-show: no refund

Mediation:

In the event of a dispute between the establishment and the client, if no solution has been found, the client may refer the matter to the Tourism and Travel Mediator at the following address:

Mediation Tourisme et Voyages
BP8030375823
PARIS CEDX 17
www.mtv.travel